Returns & Exchanges

At Nucleus Portland, we want you to be completely satisfied with your home decor and lifestyle purchases. If an item doesn't meet your expectations, you may return or exchange it within 30 days of delivery provided it is in its original, unused condition.

1

Initiate Your Return

Visit our online returns portal with your order number and email address to select the items you wish to send back.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring fragile home goods are properly cushioned to prevent damage during transit.

3

Ship It Back

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing